Experience - Lucy Glover

CONSULTANT - 7 years

Wrote hardware and firmware chip design documentation and articles for technical journals, implementing configuration management for documentation, and developing templates for all types of documents.

Edited, formatted, created and converted handbooks, product descriptions, installation and operation manuals, and pricing documents.

Wrote combined software and hardware Operator's Guide for IBM 3170 Printer/Press and On-line Help for Adobe PageMaker Plug-Ins and Quark XTensions. The documentation was written for products on PC, Macintosh, and AIX platforms. Assessed human interface and usability of products.

Wrote Application Notes to document customer success stories. Revised PageMaker user's manual. Designed new template and converted several manuals to FrameMaker in format that can be easily translated to multiple languages.

Developed test cases for medical equipment. Maintained status of test case development and developed templates.

Wrote programming courses, which required working with international and US instructors, and course developers.

Assessed the design and functions of the Facilities Information Systems. Developed a prioritized list of goals and requirements with the division managers for providing information support and interaction. Designed web pages and forms. Recommended approaches and supported the implementation of the web site, database, and system interfaces.

MANAGER, INTEGRATION & TEST, KaPRE Software, Inc., Boulder, CO - 2 years

Managed Quality Assurance, System Administration, Database Administration, Porting, and Product Release activites.
Documented policy, procedures, product documentation, installation, and release notes.
Developed test strategy and test plans for QA for all software products.
Developed human interface and usability standards.
Developed scripts for batch testing and utilized automated test software for GUI testing.
Directed beta and product release activities.
Budgeted, ordered, installed, and maintained PC and Sun hardware, software, and network.
Developed product training for Pre-Sales, Technical Writing, and Marketing.

SENIOR STAFF, BDM, Federal, Boulder, CO - 2 years

Designed and developed the human-machine interface using IDE's CASE tool, Software through Pictures, for an air traffic controller (ATC) system for the Department of the Air Force.
Developed the operator's manual for an ATC system describing the commands, operating procedures and controls, and procedures for maintenance and adaptation.
Conducted customer training for an ATC system.
Authored marketing proposals covering radar message processing, control and maintenance, human-machine interface, database management systems, system capacity, and support function for international ATC systems.
Developed corporate standards based on Government and IEEE standards for documenting system design and development throughout the product life cycle.

CONSULTANT - 1 year

Boulder County Safehouse and District Attorney's Office, Boulder, CO 80302

Designed, developed, and implemented a database in DBase IV for the Domestic Abuse Prevention Project.

Solbourne Computer, Inc., 1900 Pike Road, Longmont, CO 80501

Sykes Enterprises, Inc. Thornton, CO 80241

Designed and developed publishing systems for IBM customers in C and REXX for VM, MVS, DOS and O/S2 systems.

PROGRAM MANAGER, Daisy Cadnetix Inc. (DAZIX), Boulder, CO - 2 years

Developed a customized Software Engineering Planning Process based on IEEE standards.
Directed, scheduled and monitored product development activities to ensure timely release of software and hardware products.
Developed and implemented a Beta process based on the project team concept.
Coordinated engineering efforts with other company development groups, both in the U.S. and internationally.

Storage Technology Corporation, Louisville, CO - 8 years

MANAGER, STRATEGIC PLANNING PROCESS

Managed all aspects of the Strategic Plan process, which included designing the process, strategy and, preparing the strategic plan document.
Developed analyses for mergers and acquisitions.

SENIOR SYSTEMS ANALYST

SENIOR FINANCIAL ANALYST

Developed financial reporting, budget and plan for Disk-Systems Division; developed first corporate automated budget system.